I’ve had my washing machine for about 3 years now and it’s been a good one. Then about 6 months ago I went to put the Downy in and realized that the agitator had quit agitating. Upon closer inspection, I found that the bottom was still agitating, but that the upright part had stopped. I got on the internet and started “Googling”, as I always do, to find out why.
It turns out that there are little “dogs” that wear out over time, and that was the cause of the problem. I also found this website that not only sells them to you, but has a video demonstration of the process of replacing them. Awesome! I actually called around and found some locally for $5. It took ten minutes and $5 bucks and I was back in business. So, if your agitator’s quit working, check into this before you call the repairman and save a TON of money! Cheers!